Privacy and Data Policy

This Privacy Policy explains how Villaspin Casino collects, uses and protects personal information when you use our services. We take your privacy seriously and aim to be clear about the types of data we hold, why we process it and how you can exercise your rights. This page applies to users accessing our services in the United Kingdom.

Types of data we collect

Personal data

When you register an account or contact us we collect personal data such as your name, date of birth, email address, phone number and postal address. We also collect identity documents and verification details when required to confirm your identity.

Technical data

We collect technical information about the device and browser you use, IP address, operating system, device identifiers and connection details. This helps us keep the service secure and make the site function properly on desktop and mobile browsers.

Transactional and activity data

We record transactional details including payments, deposits and withdrawals, plus your activity on the site such as games played, bets placed, session times and interaction with promotions. This information supports account management, fraud prevention and compliance checks.

How we use your information

We use data to operate your account, process transactions, provide customer support and maintain account security. We also use information to fulfil legal and regulatory obligations and to detect and prevent fraud or misuse. Where appropriate we may use aggregated and anonymised data for analysis and service improvement.

Data protection practices

We implement technical and organisational measures to protect personal information from unauthorised access, loss or misuse. Access to personal data is restricted to authorised staff and contracted service providers who need it to perform their duties. We regularly review our security measures and update them as needed.

Cookies and tracking technologies

We use cookies and similar technologies to enable core site functions, remember preferences and gather analytics. Some cookies are essential for account security and session management, while others help us improve site performance. You can manage cookie preferences through your browser settings.

User rights

You have rights to access the personal data we hold about you, request correction of inaccurate information and request deletion subject to our need to retain certain records for legal reasons. You may also object to or restrict certain processing activities where applicable.

Access, correction and deletion

To exercise your rights, contact our support team and provide sufficient details to identify your account. We will respond to verifiable requests in line with our internal procedures. Some requests may be limited where we must retain information for legal, regulatory or fraud-prevention purposes.

Sharing information and third parties

We may share data with payment processors, identity verification providers, security and fraud-prevention services and other trusted third parties who act on our behalf. We require these partners to protect data and only use it for the purposes we specify. We do not sell personal information to third parties.

Privacy policy updates

We may update this Privacy Policy from time to time. When significant changes occur we will notify account holders by posting an updated version on our site. Continued use of our services after changes are posted indicates acceptance of the updated policy.